AKF rating guidelines for item ratings

AKF article ratings (as at: 30.05.2024)

You have the possibility to rate your purchased items. To ensure the quality and usefulness of the ratings, you should follow our hints & guidelines.You have questions ? Contact us via support ticket or email to info[at]a-k-f.de

1. General

Ratings are possible for items purchased via the online store www.akf-shop.de or in the AKF App within the last 90 days.
Items can only be rated 1x. (Exception: There is more than one year between the purchases)

2. Rate - This is how it works

Login to the customer account
Call up the "Ratings" tab
Select the article by button"Rate now
Create rating & send

You have the choice between

Short rating	Detailed rating (stars + text)
1- 5 stars for different features and submit. that's it!	Mandatory: Give 1-5 stars for different features. Mandatory: Enter headline & feedback in text form. Optional: Specify model, deposit tips, upload max. 3 pictures

Short rating

Detailed rating (stars + text)

1- 5 stars for different features and submit.

that's it!

Mandatory: Give 1-5 stars for different features.

Mandatory: Enter headline & feedback in text form.

Optional: Specify model, deposit tips, upload max. 3 pictures

Hint:

After submitting the rating can no longer be changed by you. By submitting, you agree that it may be adjusted (spelling, grammar). The information and truth content of the statement remains unaffected.

Don't feel like rating? Just delete the article from the list (trash icon).

3. Policy violations - You should avoid this

The following can lead to rejection:

Reason	Note
Missing article reference	Text could fit on any article. It only refers to the service & delivery, but not to the article. Text that currently no statement is possible is not helpful.
Copy & Paste	Text partly or completely 1 to 1 used for several articles.
Same text	Text in headline & feedback and/or feedback & tips exactly the same.
Contradiction stars & text	e.g. 1 star, according to text but super satisfied. The same applies vice versa
Text length too short	Texts a la "fits", "S51", "everything is fine", "fast delivery" etc. not enough
Pictures	Pictures violate guidelines. Pictures are rejected as a whole, even if only one picture violates the guidelines.
Untrue statements	Statements that do not correspond to the facts or violate applicable law
Many errors	Poor spelling, text difficult to understand.

Netiquette:

Vulgar, obscene, insulting, racist, offensive and violence glorifying statements are generally prohibited.

Mentioning other websites, stores, marketplaces, apps, platforms by name is not allowed and will be removed.

4. Status of the rating

Status	Note
Rate now	Here we go. Let us know what you think.
Waiting for approval	Your rating will be reviewed manually.
Approved	Great, your review including your first name will be published in the store.
Rejected	Sorry, that was nothing. Reason? It will be shown to you.

5. Amount & crediting of bonus points

Amount of bonus points

The calculation is done individually for each article. The maximum possible number of points is displayed directly in the rating list at the article. The actual amount may vary, depending on the scope (short or long evaluation (including or excluding optional part).

Crediting of the bonus points

The credit takes placeafter activation of your evaluation. It does not matter if you give a positive or negative rating. No bonus points will be credited for rejected ratings.

Note:

There is no legal claim to the crediting of bonus points.

The data protection regulations of AKF Fahrzeugteile GmbH apply